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Outsourcing Medical Billing Solves Human Resources Problems

There are many compelling reasons why outsourcing medical billing makes sense, but a major problem that occurs with in-house billing is a human one, related to management, turnover/retraining and growth. HRM or Human Resource Management is the most compelling single reason why physicians and other medical service providers move to outsourcing.

HRM problems come about from two areas, employee turnover and practice growth.

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Reducing Employee Turnover:

While your practice may be lucky by having people who have stayed with you through the years, the fact remains that they will, eventually, leave. Others are faced with an on-going turnover problem. In either event, once a Biller leaves, you are forced to fill the vacant spot right away or your cash-flow may be compromised. That often means hiring someone with lesser …or worse yet very little experience. Inexperienced Billers make errors ... errors that can cost your practice money or seriously delay your getting paid in a timely manner. Also, who will take the time to train your new Biller? You? Is that a good use of your time? Even if you still have other Billers, their use in training will take away from their time normally spent in helping to get you paid in a timely manner.

Many medical practices go through high turnover periods, while others find loyal people who dedicate many years to working for the same Physician. The human resource management cycle can be very difficult for a Physician to maintain, since once the Biller leaves, the Physician is left with no other option and is usually forced to hire someone who has very little experience. Ask yourself this question, when would you be the most worried; when your receptionist quits or when your Biller leaves? Do you really have the time to find someone who is experienced and reliable and can do the right job with the amount of attention your billing deserves?

Growing a Professional Practice:

As your business grows, your revenues will grow and so will the billing workload. However, your employee costs are fixed costs, while your billings and receivables are not fixed. So, when your business has grown to the point where the workload overtaxes the current billing personnel, you will need to add another person … maybe more. That is an abrupt increase in fixed costs, because now you are - in effect - overstaffed, as the volume of the workload has not as yet caught up to your newly-expanded billing capacity.

Change billing from a fixed cost to a variable cost and improve your ability to manage your business.

When you outsource your medical billing, your costs vary directly with your billings. If your billings drop, your costs drop. If your billings go up, your costs do not rise disproportionately. This simple fact can make your business planning easier

Less Paperwork and Lower Employee Costs

If you bill internally, salary is typically only about 70-75% of your employee costs when you figure in payroll taxes, FICA and insurance. Not to mention that added paperwork cost of administering them. Plus, when your Billers are sick or on vacation, you’re still paying them for not working. When you outsource your billing with, the overhead and paperwork is ours, not yours.

  • Employee salary
  • Employee benefits
    • Worker’s compensation
    • FICA
    • Healthcare insurance
    • Vacation, sick leave, etc.
    • Performance bonus
  • Computer hardware purchase & maintenance
  • Software purchase & renewal
  • Clearinghouse fees
  • Postage
  • Stationery
  • Physical (Office) Space
  • Training and re-training for new staff
  • Recruitment costs
  • YOUR time
  • YOUR opportunity costs

Reduce Billing Errors and Receive Revenue Faster:

Insurers are always looking for ways to slow down paying you. It’s how they manage their cash flow. Anything that is miscoded can cause your bill to be rejected or its payment delayed significantly. When you outsource your billing to, you’ll not only be getting professional billing services, you’ll be benefiting from a degree of accuracy that would be difficult to match internally. At, each submission is reviewed by a supervisor to help ensure accuracy. That “extra level of eyes” is a luxury impractical with in-house billing.

Our Incentive, Your Control

When you outsource your billing through, you improve your cash flow and collections and reduce the costs and headaches of employee problems. And we can even offer you a line of credit at Below-Prime through

Call now for a free consultation. Let show you how to keep more of the money you make. With Outsourcing, the money you get grows in direct proportion to the direction your business is going

Get Your Billing on Track Today. Talk to us at:
(866) 266-6822

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